Product Specialist, Governance (Growth)
Full-time
Zalo Platform is not only about maintaining a healthy ecosystem, but also about continuously identifying and removing barriers that limit growth.
As a Product Specialist – Governance Growth, you will approach governance from a growth perspective — identifying frictions that prevent users and businesses from creating more value on the platform, and designing mechanisms to unlock these opportunities in a sustainable way.
You will explore new opportunities, develop growth tactics, and design mechanisms to drive user and business growth while maintaining the long-term health of the platform.
🤖 What you will do
- Identify and analyze frictions across the user-business journey that limit business growth and user adoption on the platform;
- Identify governance unlock opportunities by finding ways to remove unnecessary barriers while maintaining platform quality and safety;
- Develop growth tactics and mechanisms to unlock new opportunities for businesses and users on the platform;
- Design and run experiments and A/B tests to validate hypotheses and identify scalable growth opportunities;
- Use data and user insights to identify root causes, prioritize opportunities, and measure the impact of initiatives;
- Balance growth and platform health, ensuring that growth initiatives do not negatively impact user experience or ecosystem quality;
- Collaborate with Product, Engineering, Data, Business, Governance, and other teams to turn opportunities into scalable platform solutions;
- Proactively identify new growth opportunities and develop strategies to unlock greater value across the platform.
👾 What you will need
- 4+ years of experience in Product Management, Growth, Platform, or related fields;
- Strong understanding of growth, user behavior, engagement, and product funnels;
- Strong ability to identify frictions and growth opportunities from data, user behavior, and business context;
- Experience with experimentation, A/B testing, growth tactics, or product optimization is highly preferred;
- Strong critical thinking and problem-solving skills, especially when dealing with ambiguous problems;
