Product Operation Specialist, Zalo
Full-time
We are looking for a Product Specialist to lead the zBox billing and payment infrastructure. You will be responsible for scaling the systems that enable Zalo's continued monetization growth, focusing on:
- Reporting & Management Portals: Providing actionable data insights & reduce operations cost
- Merchant & CRM: Streamlining partner relationships & CS quality
- Payment & Billing: Ensuring seamless payment UX and customer invoicing
🤖 What you will do
- Design comprehensive transaction flows, refund mechanisms, reconciliation processes, etc;
- Design checkout pages and transaction management systems for end-users;
- Gather and prioritize product requirements by collaborating closely with internal teams and stakeholders;
- Lead the product development process: analyze problems, conceptualize ideas, create solution prototypes, and write clear Product Requirements Documents (PRDs);
- Collaborate with Business, Tech, and Design teams to deliver high-quality features that align with customer needs and company goals;
- Analyze user data, product performance, and behavioral insights to drive data-informed decisions and optimize product features;
- Conduct A/B testing and research to validate hypotheses, thereby guiding product iteration phases;
- Track and monitor key performance indicators (KPIs) post-launch, while proposing improvements to enhance user engagement and product value.
👾 What you will need
- At least 2-3 years of experience in Product Owner, Product Manager, or similar roles
- Preference for candidates with experience in E-commerce, Logistics, or Payment Gateway domains.
- Strong logical thinking with a solid understanding of the operational workflows behind complex Transaction/Billing/Payment systems.
