Product Operation Collaborator, ZVAS
Full-time
This role represents the critical checkpoint through which every user-facing campaign and feature must pass before reaching the market — the point where the product truly meets its users. Through a comprehensive, end-to-end understanding of touchpoint operations, you serve as a trusted advisor to user growth initiatives across the entire product, ensuring that growth strategies remain grounded in operational reality and are executed with precision and consistency at scale.
🤖 What you will do
Traffic & Touchpoint Operations
- Own end-to-end operation of all growth touchpoints to maximize traffic and drive user acquisition, activation, and retention targets;
- Closely monitor performance across all touchpoints to keep operations on track, applying a strong understanding of the underlying data to propose growth solutions across touchpoints;
Go-to-Market & Campaign Execution
- Drive the execution of campaigns and offer rollouts on a recurring basis, delivering against the periodic user growth plan;
- Participate in developing and executing communication channels as part of the go-to-market strategy for product launch;
- Maintain a thorough understanding of product specifications and take ownership of all work required to ensure product features are delivered exactly according to specs and meet quality standards;
- Support the experimentation roadmap, including A/B test setup and performance monitoring;
Cross-functional Coordination
- Plan and track progress across relevant teams to ensure all materials required for touchpoint operations are fully ready and delivered accurately and on schedule;
- Serve as the coordination point across the Developer, Content, and Customer Service teams, and other stakeholders, to ensure smooth operations and effective change management for new updates;
Product System & Administration
- Product Tool & Internal Process Management: Maintain strong command of internal operating tools and proactively propose process optimization or workflow automation to improve overall operational efficiency;
- Operational Administration & Reporting: Handle administrative and paperwork tasks required to support partnership agreements and day-to-day operations.
👾 What you will need
- 1+ years of experience in Product Operations, Marketing Operations, Project Management, or a related execution-focused role within consumer technology (Background in fintech, e-commerce, or on-demand/super-app platforms is a strong plus);
- Technical comfort navigating and working across multiple operating tools, content management systems, and internal platforms;
- Detail-oriented and data-driven, able to prioritize tasks logically and apply data to daily operational and growth decisions;
- Strong product and user mindset, with good communication and problem-solving skills to collaborate effectively across teams;
- High sense of ownership, proactive and eager to learn.
