Operations Collaborator, Zalo Video
Full-time
Role Objective
In charge of daily operations of the Partnership team on Zalo Video, including business operation support, partner/creator onboarding, issue coordination, reporting, and SOP management; ensure smooth, accurate, and transparent execution of operational workflows across internal teams, partners, and creators.
🤖 What you will do
Admin:
- Assist in managing daily business operation activities for the Partnership team, ensuring internal coordination, administrative processes, and operation-related requests are handled properly.
- Support management-level reporting by consolidating operational updates, tracking work progress, identifying pending issues, and highlighting key matters that require escalation.
Operation:
- Support the onboarding and operation of partners, creators, and channels, ensuring collaboration workflows are executed smoothly and aligned with platform guidelines.
- Act as the primary operation contact point to receive, coordinate, and resolve partner or creator issues during collaboration.
- Work closely with internal teams to follow up on operational requests, clarify requirements, track progress, and ensure timely execution.
- Contribute to SOP development and process standardization to improve operational efficiency, accuracy, transparency, and scalability.
Customer Service:
- Receive and resolve support tickets/requests from creators and partners, ensuring issues are properly tracked, followed up, and addressed in a timely manner.
👾 What you will need
Skills
- Good coordination and follow-up skills; able to work with multiple internal teams, partners, and creators.
- Strong attention to detail, ownership, and responsibility in daily execution.
- Clear communication skills, with the ability to receive, clarify, and escalate issues properly.
- Basic reporting and tracking skills, especially with Google Sheets/Excel.
- Good operational mindset; structured, process-driven, and able to maintain clear working flows.
Knowledge
- Understanding of digital content platforms, creator ecosystem, or media/content operations.
- Familiarity with partner/creator onboarding, content operation, CS support, or platform workflows is a plus.
Preferred
- Prior experience in operation, admin support, content operation, creator/platform support, customer support roles.
- Experience working with CMS, dashboards, internal tools, or tracking systems is a plus.
- Proactive, careful, adaptable, and able to manage multiple tasks under deadlines.
