Customer Success Collaborator, Zalo Ads
This opportunity is ideal for entry-level candidates with 0–2 years of experience who are eager to learn, develop their expertise, and grow with the team.
This is a full-time, on-site position based at the Zalo Sala Office (District 2), with working hours from 9:00 AM to 6:00 PM, Monday to Friday.
Due to the high volume of applications, please note that only shortlisted candidates will be contacted within the next three weeks.
We are looking for a Customer Success Collaborator to support our Customer Success team in managing and developing Long-tail customers. You will work directly with customers to provide timely support, follow up on their advertising activities, and help them get better value from Zalo Ads.
🤖 What you will do
Customer Success & Support
- Support the Customer Success Manager in identifying, screening, and shortlisting potential customers.
- Guide customers on basic Zalo Ads processes, including account setup, campaign setup, payment, targeting, and campaign status.
- Follow up customers with pending issues, inactive campaigns, or low/no spending; support them in completing setup and maintaining advertising activities.
- Identify customer issues and escalate complex cases to relevant teams.
Customer Operations & Insights
- Support customer segmentation, tracking, and regular/ad-hoc reporting.
- Collect and categorize customer feedback; identify recurring problems and potential customer needs.
- Share customer insights to improve customer experience and identify growth opportunities.
Business Development Support
- Assist in researching existing and potential customers across major Ads Platforms (e.g., Google, Meta, TikTok) and identifying market trends.
- Prepare customer materials, proposals, and related documents under manager guidance.
- Support Zalo Ads training sessions, workshops, and events.
- Collaborate with Product, Marketing, Technical, and Data Analyst teams to resolve operational issues and improve customer experience.
👾 What you will need
- Bachelor’s degree in Marketing, Business Administration, Economics, Communications, or a related field; final-year students may also be considered.
- Clear and confident written and verbal communication with a customer-oriented mindset.
- Strong collaboration skills and ability to work effectively with internal teams.
- Able to organize tasks, manage multiple assignments, and meet deadlines with strong follow-through.
- Proficient in Microsoft Office, especially Excel/Google Sheets for reporting and analysis and PowerPoint/Google Slides for presentations.
- Positive attitude, persistence, independence, and willingness to learn new technologies and market trends.
