Customer Service Collaborator, Zalo
Internship & Collaboration
🤖 What you will do
- Handle customer inquiries and support requests across multiple channels (Chat, Email, Phone); provide answers, assist with basic issues, or escalate to relevant departments when necessary;
- Proactively reach out to customers to consult, introduce, and persuade them to use the company’s software products and services;
- Update and manage customer information through various tools and CRM systems;
- Coordinate with internal departments to ensure a consistent and positive customer experience;
- Prepare annual reports and perform other tasks as assigned by the supervisor/manager.
👾 What you will need
- Minimum 6 months of experience in a call center environment (inbound & outbound), preferably in technology, fintech, software;
- Proficient in using office computer applications with the ability to multitask effectively, including handling calls while entering customer information;
- Familiar with CRM systems and customer management workflows;
- Clear and neutral accent, no heavy regional dialect, no speech impediments;
- Ability to work under pressure and handle difficult situations calmly;
- A growth mindset, honesty, and willingness to learn and adapt;
- Strong customer service orientation: active listening, proactive support, and dedication to delivering positive experiences;
- Willing to work on rotating shifts, including weekends as assigned.
