Ads Policy & Operations Coordinator
This opportunity is ideal for entry-level candidates with 0–2 years of experience who are eager to learn, develop their expertise, and grow with the team.
This is a full-time, on-site position based at the Zalo Sala Office (District 2), with working hours from 9:00 AM to 6:00 PM, Monday to Friday.
Due to the high volume of applications, please note that only shortlisted candidates will be contacted within the next three weeks.
Role Overview: Reporting directly to the Product Operations Executive, the Ads Policy & Operations Coordinator will play a key role in maintaining a safe and effective advertising ecosystem. This position focuses on translating advertising policies into practical operational guidelines, monitoring the moderation team's performance, and supporting the optimization of internal moderation tools and processes.
🤖 What you will do
Policy Execution & Support
- Act as the primary point of contact for the moderation team to clarify policy guidelines and handle escalated, ambiguous (“gray-area”), or sensitive advertising cases.
- Work closely with the Product Operations Executive to update, organize, and simplify Advertising Policies and Standard Operating Procedures (SOPs), translating them into clear decision trees, checklists, and actionable guidelines for the moderation team.
Team Monitoring & Coordination
- Monitor the moderation team's daily workflow to ensure SLA (Turnaround Time) and productivity targets are met.
- Conduct periodic Quality Assurance (QA) cross-checks on moderated ads to ensure decision accuracy and minimize False Positive and False Negative rates.
- Coordinate with moderators to address operational issues and maintain consistent policy enforcement.
System & Product Optimization
- Assist the Product Operations Executive in identifying logic errors, system bugs, and operational bottlenecks within internal moderation and management systems.
- Collect operational feedback and recurring issues to support improvements to moderation tools, workflows, and processes.
Reporting & Administration
- Assist the Product Operations Executive in tracking and consolidating key operational metrics, including moderation volume, rejection rate, error rate, and policy support cases, to prepare periodic performance reports.
- Support administrative and operational tasks related to the moderation team, including shift scheduling, onboarding new moderators, and tracking moderation productivity.
👾 What you will need
- Availability: Able to work full-time, on-site from Monday to Friday during standard office hours. Fresh graduates and candidates with 1–2 years of experience are welcome to apply.
- Core Traits: Highly careful and detail-oriented, with a strong sense of responsibility, ownership, and integrity.
- Thinking & Mindset: Strong logical and systematic thinking, with the ability to break down complex legal or policy documents into clear, practical, and easy-to-follow operational steps.
- Operations Experience: Previous experience in Ads Operations, Content Moderation, Trust & Safety, or Quality Assurance (QA) is an advantage.
- Communication & Problem-solving: Good communication, coordination, and problem-solving skills, particularly when handling ambiguous or escalated cases.
- Technical Skills: Proficiency in Microsoft Office and/or Google Workspace, especially Excel/Google Sheets, for operational tracking, reporting, and basic data analysis.
