Senior Product Specialist, Zalo Notification Service (ZNS)

Hồ Chí Minh

We are seeking a Product Manager to lead the enhancement of the Zalo Cloud Account (ZCA), focusing on transforming it from an MVP stage to a full-featured SaaS platform with integrated Wallet-as-a-Service (WaaS) capabilities. The ideal candidate will have a strong background in SaaS product development, user experience design, and financial services integration. This role involves improving the existing ZCA portal functionalities, including top-up services, subscription management, and business messaging template creation, while also introducing innovative WaaS features to meet the evolving needs of our B2B customers.

🤖 What you will do

  • Enhancement of Top-Up Functionality: Introduce an auto-charge feature for top-ups, enabling businesses to seamlessly fund their accounts and use Zalo's B2B services without interruption;
  • Product Strategy and Roadmap Development: Define and execute a comprehensive product strategy to enhance the ZCA platform, ensuring it meets the needs of businesses effectively while providing an exceptional user experience;
  • User Experience Improvement: Overhaul the current MVP’s user interface and experience, making it more intuitive and user-friendly, thereby increasing engagement and satisfaction;
  • Performance Tracking and Analytics: Implement comprehensive tracking and analytics features to monitor user engagement, financial transactions, and service utilization, facilitating data-driven decision-making;
  • WaaS Integration: Spearhead the development and integration of Wallet-as-a-Service functionalities, allowing businesses to manage financial transactions within the ZCA efficiently;
  • Compliance and Security Oversight: Ensure the platform adheres to relevant financial regulations and data protection laws, maintaining the highest standards of security and privacy for users.

👾 What you will need

  • 3+ years of product management experience, with a proven track record in SaaS and financial services platforms;
  • Strong understanding of UX/UI design principles and methodologies;
  • Experience with integrating financial services or developing Wallet-as-a-Service (WaaS) solutions;
  • Excellent analytical skills and proficiency in performance tracking and analytics tools;
  • Strong communication and stakeholder management skills.

Preferred Qualifications

  • Experience working with B2B services and understanding the unique needs of business customers;
  • Knowledge of regulatory standards and compliance requirements related to financial transactions and data security;
  • Technical background or experience closely working with software development teams.

Take a look inside

Our interview process is all about getting to know each other. Come prepared to showcase your hard work, skills, and achievements, and get a better understanding of what it’s like to work at Zalo group.


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