Senior Product Specialist, Zalo Notification Service (ZNS)
Full-time
We are seeking a Product Manager to lead the enhancement of the Zalo Cloud Account (ZCA), focusing on transforming it from an MVP stage to a full-featured SaaS platform with integrated Wallet-as-a-Service (WaaS) capabilities. The ideal candidate will have a strong background in SaaS product development, user experience design, and financial services integration. This role involves improving the existing ZCA portal functionalities, including top-up services, subscription management, and business messaging template creation, while also introducing innovative WaaS features to meet the evolving needs of our B2B customers.
🤖 What you will do
- Enhancement of Top-Up Functionality: Introduce an auto-charge feature for top-ups, enabling businesses to seamlessly fund their accounts and use Zalo's B2B services without interruption;
- Product Strategy and Roadmap Development: Define and execute a comprehensive product strategy to enhance the ZCA platform, ensuring it meets the needs of businesses effectively while providing an exceptional user experience;
- User Experience Improvement: Overhaul the current MVP’s user interface and experience, making it more intuitive and user-friendly, thereby increasing engagement and satisfaction;
- Performance Tracking and Analytics: Implement comprehensive tracking and analytics features to monitor user engagement, financial transactions, and service utilization, facilitating data-driven decision-making;
- WaaS Integration: Spearhead the development and integration of Wallet-as-a-Service functionalities, allowing businesses to manage financial transactions within the ZCA efficiently;
- Compliance and Security Oversight: Ensure the platform adheres to relevant financial regulations and data protection laws, maintaining the highest standards of security and privacy for users.
👾 What you will need
- 3+ years of product management experience, with a proven track record in SaaS and financial services platforms;
- Strong understanding of UX/UI design principles and methodologies;
- Experience with integrating financial services or developing Wallet-as-a-Service (WaaS) solutions;
- Excellent analytical skills and proficiency in performance tracking and analytics tools;
- Strong communication and stakeholder management skills.
Preferred Qualifications
- Experience working with B2B services and understanding the unique needs of business customers;
- Knowledge of regulatory standards and compliance requirements related to financial transactions and data security;
- Technical background or experience closely working with software development teams.
