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Hồ Chí Minh

(Senior) Customer Success Executive, Zalo Cloud Services

If you love getting to know people, understanding their needs, and helping them grow, you’ve come to the right place.
As a Customer Success Executive, you will be proactively driving adoption and retention. You will be building relationships with the customers and ensuring the services they need to receive maximum impact.

What you will do

  • Work in coordination with the Business Solution Consultant team on product onboarding and adoption;
  • Guide partners during their first setup;
  • Be the primary contact and provide exceptional after-sales support to the assigned partners;
  • Take responsibility for providing the best use cases according to the partners’ needs and keeping the usage volume high;
  • Establish a trusted adviser relationship that ensures our partners’ overall satisfaction with our services and products; 
  • Be accountable for key metrics such as partner satisfaction, retention and growth rates.

What you will need

  • Customer-centric mindset with a high sense of responsibility and accountability;
  • Bachelor’s Degree in Business, Marketing, Engineering, or related fields; 
  • At least 3 years of working experience in client-facing roles for B2B technology products/services, marketing solutions, or consulting organizations;
  • Excellent interpersonal skills and critical thinking;
  • Result-driven, committed to outcomes rather than output; 
  • Team player with the ability to gain support from others; 
  • Disciplined and organized to handle massive workload structure.