URL Copied
Ho Chi Minh

Learning & Development Lead, Zalo

What you will do

  • Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors...
  • Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers;
  • Develops unique training programs to fulfill workers specific needs to maintain or improve job skills;
  • Creates and/or acquires training procedure manuals, guides, and course materials;
  • Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos;
  • Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements;
  • Assesses training materials prepared by instructors;
  • Evaluates program effectiveness through assessments, surveys, and feedback;
  • Maintains knowledge of the latest trends in training and development;
  • Prepares and implements training budget; maintains records and reports of expenses;
  • Performs other related duties as required.

What you will need

  • Bachelor’s degree in Human Resources, Training and Development, or a related field required;
  • At least 03 years of training experience required;
  • Excellent verbal and written communication skills;
  • Strong presentation skills;
  • Adept with a variety of multimedia training platforms and methods;
  • Ability to evaluate and research training options and alternatives;
  • Ability to design and implement effective training and development;
  • Extremely proficient with Microsoft Office Suite and related program software.

Preferred Qualifications:

  • Passionate about Zalo/Zing products;
  • Structured thinker;
  • Ability to shift priorities quickly, while maintaining a high degree of organization and control;
  • Ability to think clearly under pressure;
  • Interest in data and technology.