We are looking for a Conversation Designer, who is responsible for designing the voice experience of Kiki (https://kiki.zalo.ai/) - our AI assistant.
What you will do
- Audit current dialogs and responses (50%);
- Assure everything is "consistent, clear, informative, friendly, and native";
- Build guidelines on grammar, vocabulary, tones, etc. to maintain consistency in Kiki’s dialogues;
- Design voice UX for new skills/ features (30%);
- Create new dialogs and responses;
- Monitor voice quality, response speed, and other audio attributes;
- Work closely with the Product team to design Kiki's personality (10%);
- Propose a framework and/ or processes to design voice UX for a new Kiki's skill (10%).
What you will need
- At least 1 year of relevant experience in content, user experience, or technical writing for mobile/web apps, AI projects, or similar domains;
- Excellent written and verbal communication skills in both Vietnamese and English;
- Strong detail-oriented and logical thinking abilities;
- Passionate about language and writing;
- Experience in Conversation Design, Chatbot writing is a plus;
- A basic understanding of ASR and NLU is a plus.