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Ho Chi Minh

Conversation Designer, Zalo AI

We are looking for a Conversation Designer, who is responsible for designing the voice experience of Kiki (https://kiki.zalo.ai/) - our AI assistant.

What you will do

  • Audit current dialogs and responses (50%);
    • Assure everything is "consistent, clear, informative, friendly, and native";
    • Build guidelines on grammar, vocabulary, tones, etc. to maintain consistency in Kiki’s dialogues;
  • Design voice UX for new skills/ features (30%);
    • Create new dialogs and responses;
    • Monitor voice quality, response speed, and other audio attributes;
  • Work closely with the Product team to design Kiki's personality (10%);
  • Propose a framework and/ or processes to design voice UX for a new Kiki's skill (10%).

What you will need

  • At least 1 year of relevant experience in content, user experience, or technical writing for mobile/web apps, AI projects, or similar domains;
  • Excellent written and verbal communication skills in both Vietnamese and English;
  • Strong detail-oriented and logical thinking abilities;
  • Passionate about language and writing;
  • Experience in Conversation Design, Chatbot writing is a plus;
  • A basic understanding of ASR and NLU is a plus.