What you will do

• Enhancement of Top-Up Functionality: Introduce an auto-charge feature for top-ups, enabling businesses to seamlessly fund their accounts and use Zalo's B2B services without interruption;
• Product Strategy and Roadmap Development: Define and execute a comprehensive product strategy to enhance the ZCA platform, ensuring it meets the needs of businesses effectively while providing an exceptional user experience;
• User Experience Improvement: Overhaul the current MVP’s user interface and experience, making it more intuitive and user-friendly, thereby increasing engagement and satisfaction;
• Performance Tracking and Analytics: Implement comprehensive tracking and analytics features to monitor user engagement, financial transactions, and service utilization, facilitating data-driven decision-making;
• WaaS Integration: Spearhead the development and integration of Wallet-as-a-Service functionalities, allowing businesses to manage financial transactions within the ZCA efficiently;
• Compliance and Security Oversight: Ensure the platform adheres to relevant financial regulations and data protection laws, maintaining the highest standards of security and privacy for users.

What you will need

• 3+ years of product management experience, with a proven track record in SaaS and financial services platforms;
• Strong understanding of UX/UI design principles and methodologies;
• Experience with integrating financial services or developing Wallet-as-a-Service (WaaS) solutions;
• Excellent analytical skills and proficiency in performance tracking and analytics tools;
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience working with B2B services and understanding the unique needs of business customers;
• Knowledge of regulatory standards and compliance requirements related to financial transactions and data security;
• Technical background or experience closely working with software development teams.

What you will do

Product

• High-level thinking, defining the strategy, conducting research, proposing initiative ideas, and driving end-to-end execution with stakeholders;
• Analyze data to identify and forecast user needs based on market trends;
• Define configuration specifications and business analysis requirements;
• Compose requirement specifications for each feature;
• Perform user acceptance tests before releasing each build;
• Make sure the timeline and process are on track and follow specs;
• Follow up and brief the tech team for all requirements to be delivered on track;
• Keep track of revenue & performance reports of new products weekly;

Insight driven

• Identify opportunities for improvements through data analysis, and champion the usage of data to derive commercial insights and drive action across the business;
• Work closely with a variety of stakeholders across the company, understanding the key areas where Fiza can make a difference;
• Create analytical solutions, extract insights and propose actions based on solid data analysis and modelling;
• Devise methodologies that will allow us to evaluate the impact of projects on the different business KPIs;

Teamwork

• Create an inspiring team environment with an open communication culture;
• Ensure that all members understand the team's objectives and work together to achieve them;
• Other duties as needed or required.

What you will need

• Bachelor's degree in Business Administration, Finance/ Banking or related fields;
• At least 5 years of experience in the relevant role of Product Management in Finance and Banking industry;
• Have experience in leading a team (at least 8–10 members);
• Ability to manage projects and work effectively across internal and external stakeholders;
• Excellent communication skills in both Vietnamese and English;
• Dynamic, professional, and independent with a proactive mindset;
• Demonstrate strong business acumen and an excellent product mindset;
• Be a digital innovator and challenge seeker;
• Highly resourceful, and adept at using data and anecdotal evidence to drive innovation;
• Keen on innovation.