Customer Service Collaborator, Zalo

What you will do

• Consulting and answering questions about the application;
• Receive, respond and handle user complaints;
• Monitor, control, and coordinate with related departments to promptly handle arising incidents;
• Summarize and make weekly/ monthly/ quarterly reports.

What you will need

• Just graduated from intermediate/ college/ university (IT is an advantage);
• Experience in online consulting/ customer care;
• Knowledge and use of Social Networking applications;
• Proficient in the use of Office applications;
• Good communication, agile, hard working, eager to learn;
• Sociable and patient in work;
• Able to work on weekends.